Reopening FAQ

 

 

When is Beau’s Pet Hotel reopening?
Beau’s Pet Hotel is VERY excited to announce that we will be reopening our doors for all services on 1 September, 2020! For the health and safety of our pets, customers and staff, the difficult but right decision was made to close amidst the COVID-19 pandemic. 

Now, with the easing of COVID-19 restrictions in South Australia and the incredible support of our clients, we are ready to reopen. It’s time for us to get back to doing what we love, which is caring for your furry friend while you get away for a well-earned break. 

Before planning your holiday, visit the Australian Government Department of Health for the latest travel advice https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/coronavirus-covid-19-advice-for-travellers

Will I be informed about the reopening date?
Absolutely, all our clients were emailed this exciting announcement directly. The reopening information is also available on our website and social media platforms. 

I am on the waitlist for one of your services, will you contact me?
Yes, we are currently working through our services waitlist and a member of our customer service team will be in touch with you soon. We appreciate your support and patience in this process.

I have a credit. Is there an expiration date?
All credits are valid for one year from the date of cancellation. 

I cancelled my booking due to COVID-19 before Beau’s closed and received a credit. How long is my credit valid for?
All credits will be held on file for one year from the date of cancellation. 

How do I use my credit?
We have kept a record of all those who were issued a credit due to COVID-19 cancellations. When you make a new booking, we will apply the credit for you.

My booking was cancelled, but Beau’s is now reopening and I’d like to proceed with my original booking. Do I need to rebook?
Yes, you will need to rebook via our website, phone or email. However, if you requested to go on our waitlist at the time of cancellation, then we will contact you. If you are unsure, please feel free to contact us via phone or email.

Can I make a future booking?
Absolutely! We are now accepting bookings from 1 September, 2020, onwards which can be done via our website, over the phone or via email.
 
What happens to my DayCare Package?
All outstanding DayCare Packages will remain on your file and the expiration date will be extended from 1 September, 2020. 

When you reopen, will there be social distancing measures in place?
Yes, the health and wellbeing of our pets, clients and staff is our highest priority. We will implement social distancing measures in line with current Government advice. Prior to reopening, we will inform our clients of the new social distancing measures in place. We appreciate your cooperation in helping to keep our community safe.

Can I contact you before 1 September, 2020?
Of course! Our customer service team are ready to take your calls Monday to Friday, during our new business hours. Alternatively, you can send us an email to info@beaus.org.au. 

What are Beau’s new business hours?
You can contact us by phone or email Monday to Friday, 9am to 5pm. From 1 September, you can visit us onsite by appointment during our new business hours, which will be advised prior to reopen.

How can I stay up to date with Beau’s Pet Hotel?
Follow us on Facebook and/or Instagram for regular updates.
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Can I still come for a tour?
Unfortunately, not at the moment. Please head to our virtual tour page Virtual Tour to have a look around and view our suites on offer.