Boarding FAQ

Beau's Pet Hotel Frequently Asked Questions

Is vaccination required?
Yes. Dogs require a yearly C5 vaccination; Cats a yearly F3 vaccination - for initial vaccinations we require pets to receive these vaccinations fourteen days or more prior to check in and booster vaccinations seven days or more prior to check-in. Full vaccination requirements can be found in clause 4 of our Terms and Conditions.

Puppy vaccinations:

We require puppies to have three initial vaccinations more than two weeks before boarding.

Age limits and specifications:

All pets over twelve-years old require a health check by a vet prior to boarding (we will provide a health check form to be filled out by your vet).

*We do not accept any pets fifteen years and older for boarding.

Can we bring our own food, our dog is on a specific diet?
Yes and in fact this is preferred as often quick changes in diet can cause stomach upsets in your beloved pets. All food will need to be individually packaged and labelled for every meal.

What items doesn't Beau's accept? 

  • Feeding Bowls (we do accept slow feeders and raised feeding stands)
  • Bones (of any sort, including but not limited to marrow, raw, smoked and/or cooked)
  • Bean Bags (or any item with bean bag filler)
  • Chicken Carcusses
  • Kangaroo Tails

Is food included in the price? 
Yes, we provide dry food only, your pets are fed twice daily unless specified otherwise by you.

What brand of food do you use?
We offer Advance or Optimum dry food, large or small breed for our dogs. And for our cats, Advance dry food, in either chicken or fish.

What can I bring to Beau's?

We allow our guests to bring a maximum of three items per pet (1 blanket, bed and a toy) all clearly labelled with your pet's name.

*Slow feeders and raised bowls can be additional items.

Is there a discount for long term boarders?
For any extended stay, please discuss with our Customer Service team.

How big is the attached outdoor enclosed private courtyard? (Premier Suite Only)
3m x 2.5m.

Will it be noisy for my pet being near the airport?
No. We have state of the art sound proofing and insulation.

Can I visit my pet during their stay?
Rest assured they will be having a great time. It won’t be possible to pop in and say hello during their stay as it would be too disruptive to your pet to say hello and leave again. If you are missing your pet you can arrange a Skype call. If you want to know how they are going you are welcome to phone our staff and they will be more than happy to chat with you and send through some photos of your pet’s holiday at Beau’s.

Do you offer grooming for dogs who are not boarding?
Yes. Our Grooming Stylists can groom and pamper your dog - call us on 8115 6080.

I am taking a morning flight and would like to drop my dog off on the way to the airport. Can I check them in during the morning?
We offer flexible check in and check out appointment times, which are between 8 - 11am and 3 - 6pm Monday to Sunday. Appointments are subject to availability and confimed at the time of booking.

Is there staff on site 24x7?

The safety of our pets is of utmost priority for us here at Beau’s Pet Hotel. We have motion sensors and 24x7 CCTV that Beau's Management have access to anytime, anywhere. 

What days can my dog attend DayCare and how much does it cost? 
DayCare is open from 7:30am - 6:30pm Tuesday to Friday, we offer casual rates and 5, 10 and 20 day packages, all costs can be found here.

What are the Dimensions of Suites? 
Classic: Comfortable 1.3 x 2.7m
Deluxe: Spacious 3 metre x 3 metre internal suites
Premier: Spacious 2.5 metre x 2.5 metre with an attached private enclosed courtyard
Cat Loft Condo: 610 x 937mm
Cat Penthouse Condo: 900 x 937mm

I have two dogs can they share accommodation and will that be at a reduced price?
Yes. Dogs that live together can stay together and the most suitable suite/s for your dogs will depend on their size. You can jump onto our website and press the ‘Get Quote/Book Now’ button to get an estimate of your pets' stay. You can update the suite options to get different quotes.

I have two cats can they share accommodation and will that be at a reduced price?
Yes. Cats that live together and are from the same social group can stay together in a Penthouse Condo. Cats who live together often tolerate each other but are not in the same social group. You will know if your cat is in the same social group as they will sleep together and groom each other, if your cats don’t do this then you will need to book them into separate condos so they can enjoy their own space but are able to be socialised together in the amazing cat atrium. You can jump onto our website and press the ‘Get Quote/Book Now’ button to get an estimate of your cat's stay.

When the cat condo door is closed, is there sufficient airflow?
Yes absolutely. Each condo has fresh air constantly flowing though the internal vents and out through the gap around the tempered glass fronts.

Are the cats allowed to play outside their condos?
For sure!  Our cat atrium is amazing with a huge 75” t.v., water wall and pond for those cats that love playing with water. Toys galore, cat climbing wall with hidey holes, scratching pads and plenty more to keep them happy. They can either chill out in the atrium by themselves or with other family cats that are compatible. And of course they’ll get lots of smooches and cuddles during the day!
 
Where are you located?
We're just south of Harbour Town. 1 Navaid Rd, off Tapleys Hill Road. Here’s a link to Google Maps to help you easily find us. Don't worry, our external signage is up so you can't miss us!

When are your peak trading periods?
Our peak trading periods can be found here.

What are your payment options?
We accept Cash, Electronic Funds Transfer, Visa & Mastercard.

Vet Health Check
Vet Health Check form can be downloaded here